Welcome - How may we help you?


portræt af plakatfar alias niels kliim

Although Plakatfar is an online store, there are people behind it who are ready to help you. That we can not always pick up the phone is due to the fact that we run around between photography, administration, printing, etc ..

However, we would very much like to talk to you, so please write down your phone number info@plakatfar.dk then we will call you as soon as possible.

Below we have gathered a number of questions and answers that may give you a quick answer.

About the store

Yes it is.

Our base is in Birkerød, where we develop posters and manage our online store. We work with a printing company in Roskilde, where the posters are printed and framed before they are sent to customers. Some posters are printed in Birkerød and also sent from here.

In return, we like to use the whole world when we go out and find new motifs for our posters.

 

The e-mark is a Danish certification of online stores that gives you assurance that it is not a scam store you shop with. You can read more about the label here

We support any initiative that makes it difficult for fraudulent companies, as they are contributing to the suspicion of all online stores. Unfortunately, the e-brand is a very expensive scheme, which makes it difficult for small shops, like ours, to find the finances to become certified.

In order for you to feel safe, we like to refer to our reviews on Facebook, where we still have 5/5 ⭐️⭐️⭐️⭐️⭐️

You can also read our reviews on Trustpilot Trustpilot logo

 
 

Order

 

Yes it is.

At Plakatfar, all orders are taken seriously and your items are shipped as soon as possible, after ordering. If you order right up to a weekend, we will print and ship on Monday or Tuesday.

Your payment is made via a secure encrypted connection, and we do not withdraw the money for your purchase until we ship your order.

On Trustpilot we have mere 5 star reviews.

On Poster Dad's Facebook page you can see what other customers think and there we have achieved 5/5 stars.

All security is handled by the recognized online trading platform Shopify.

 

Shipping is free, to addresses in Denmark, regardless of the size of your order. You do not encounter hidden fees or charges when paying. That way, for example, you will not be pressured to buy more in order to obtain discounts or free shipping.

Unfortunately, the free shipping does not apply to Greenland and the Faroe Islands, as there are significant costs for shipping here.

We ship to several European countries to which a fee is added.

 

On the individual posters and frames pages, you choose the size you want. Then click on the "Add to cart" button. When you have finished shopping, you go to the checkout where you pay.

If you order frames on the same page as you order posters, you save up to 43% on the frames, and we frame your posters free of charge.

 

Both yes and no.

Sometimes it takes a very short time from when you order until the goods are packed and on their way. If your order has been shipped, there is unfortunately nothing to do.

If you discover an error, or have any changes, write to us as soon as possible, and we will do everything we can to make the changes you want. Since we have free shipping, it is also possible to simply order more posters, on a new order.

 

Sometimes it takes a very short time from when you order until the goods are packed and on their way. If your order has been sent, there is unfortunately nothing we can do.

If you want to cancel your order, write to us as soon as possible, and we will do everything we can to stop the delivery.

 

You will receive an order confirmation after you have checked out and paid.

If you have not received an order confirmation, something has gone wrong. Contact us on info@plakatfar.dk then we'll probably help you.

 

Have you checked your spam mail;)

Errors can of course occur, but lack of order confirmation is almost always due to the customer having entered the wrong email address.

If in doubt, just write to us at info@plakatfar.dk, then we can check and possibly correct in your email address, after which you will receive an order confirmation.

Payment

 

We only use your information for the freight companies that need to use it to communicate with you.

We do not use them to put you on mailing lists that you have not agreed to. You will only appear on our mailing list if you actively choose to.

 

We follow Danish law and only deduct the amount the moment the goods are shipped.

In some cases, where for example a discount code has not worked and we have to change the price manually, we withdraw the money immediately.

Delivery

 

We deliver to all addresses in Denmark, for which there is free shipping.
We deliver to the Faroe Islands. Here there is a shipping fee of 105 Dkr.
Pt. we do not deliver to Greenland

In addition, we deliver to:
Sweden: 70 Dkr
Germany: 70 Dkr
Holland: 70 Dkr

Rest of the EU: 105 Dkr Faroe Islands: Dkr 105
Norway: 105 Dkr
Iceland: 105 Dkr

 

We use a few different shipping companies, depending on the size of the posters you order.
You will occasionally experience that your posters are delivered from two different places.

 

Most packages are sent to the nearest delivery point.

Posters up to size A4, without frame, can be sent to the home address.

 

If you do not pick up your package so that it is returned to us, we will charge DKK 100 to cover the double transport cost, as well as the work of unpacking etc ..

 

All orders for addresses in Denmark include free delivery. However, this does not apply to the Faroe Islands and Greenland.

Delivery prices:
Sweden: 70 Dkr
Germany: 70 Dkr
Holland: 70 Dkr

Rest of the EU: 105 Dkr Faroe Islands: Dkr 105
Norway: 105 Dkr
Iceland: 105 Dkr

 

It usually takes between 2-5 working days from the time you order your items. Around holidays, it can sometimes be very busy at the printing plant and at the transport company, and then there can be a little delay. It's not something we've experienced yet.

 

Return / Complaint

 

Should you go and regret your purchase, you have a 30-day right of withdrawal from the day you receive the posters. If you regret your purchase, we will share the cost of the return postage. Your share is DKK 59.00, which we deduct from the amount we repay. Refunds can only be made to the account used for payment. You can read more about return in trading conditions.

 

Your posters and frames become packages, according to all the rules of the art, but once in a while there are unfortunately items that do not hold up for transport.

Should you receive a defective item, it is important that you contact Plakatfar as soon as possible and send the following picture of the defective item:

1. The defective item so that it can be seen what is defective.
2. The packaging from the outside - both front and back.
Package label with your name and address.
4. The internal protection that lies over the item.

You send the pictures in an email to info@plakatfar.dk.

Then we quickly take it easy on what is going to happen. In the vast majority of cases, we rush to send a new poster.

If you have ordered and received a framed poster where only the frame is defective, we will deliver a new empty frame. You must then move the poster from the defective frame to the new frame.

 

Posters & Frames

 

At Plakatfar, we work on the basis of delivering high quality in both products and customer service.

Our posters are printed on 230 gr. Poster paper, with a nice matte surface. It is some of the most powerful paper on which posters are printed. It is not certain that 230 gr. Tells you so much, but when you stand with it in hand you are in no doubt about the quality. The heavy-duty paper ensures that your posters do not start to curl when hung on the wall.

The matte surface on the paper ensures that you get clear beautiful colors, without glare, just as the dark deep shadows are reproduced very lifelike.

 

Our frames are of very high quality. It can be seen both on the materials and in the precise details and collections. All the frames are changing frames, and strong locking brackets are fitted, which makes it easy to change posters in the frames.

All our frames also have strong brackets, for use in hanging the frames on your walls.

The frames are delivered with glass fronts up to and including the size 50x70 cm. Larger frames come with acrylic, which is adapted so that it has the same look as the glass in the other frames.

 

Frames are not included automatically. But you can choose to buy a frame, on the same page as you order your poster. Doing so saves you up to 43% on the frame price, compared to the single sale price. You also get your new poster delivered framed, just to hang on the wall.

 

 

As we use the most modern methods in printing and delivery, we can supply an extremely wide range of designs and sizes. You can therefore buy almost all our posters in the sizes
  • A5 - 14.8 x 21.0 cm
  • A4 - 21.0 x 29.7 cm
  • 30 x 40 cm
  • A3 - 29.7 x 42.0 cm
  • 50 x 70 cm
  • 70 x 100 cm 
  • Many posters can also be purchased in 100 x 140 cm.
The exception to the above are the posters in the "Frames" series, which can only be purchased in A3, 50x70 cm and 70x100 cm. This is because the white border around the motifs gets too rubbed on small sizes.